Returns & Refunds

We keep it simple — no stress, no nonsense.

Order Changes
Need to cancel? No problem — as long as your order hasn’t shipped yet, you’ll get a full refund.

Change of Mind
Not quite right? You’ve got 14 days from delivery to return it.
Items must be unused, in original condition, and in original packaging.
Return shipping is the buyer’s responsibility.

Faulty or Incorrect Items
If something’s not right, we’ve got you.
You’re entitled to a replacement or full refund, and we’ll cover return shipping.

Refunds
Once we receive and inspect your return, refunds are processed within 2–7 business days back to your original payment method.

Your Rights
You’re protected under Australian Consumer Law — meaning you’re entitled to a refund or replacement for major faults, always.

Need Help?
📧 builtdifferentlife@yahoo.com